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Privacy Policy

Last Updated: December 19, 2025

Your privacy is important to us. This Privacy Policy explains how Hangzhou Lake Snow Technology Co., Ltd. ("we,us", or "our") collects, uses, discloses, and safeguards your information when you use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Make a purchase
  • Subscribe to our newsletter
  • Contact us for support
  • Participate in surveys or promotions

This information may include:

  • Name
  • Email address
  • Billing address
  • Payment information
  • Phone number
  • Company name

1.2 Automatically Collected Information

When you access our services, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Clickstream data

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and store certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

Types of cookies we use:

  • Essential Cookies: Necessary for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Track your browsing habits to show relevant advertisements

1.4 Usage Data

We collect information about how you use our services, including:

  • Features you use
  • Actions you take
  • Time, frequency, and duration of your activities
  • Data you upload or create using our services

2. How We Use Your Information

We use the collected information for various purposes:

2.1 To Provide and Maintain Our Services

  • Process your transactions and manage your orders
  • Create and manage your account
  • Provide customer support
  • Send you service-related communications

2.2 To Improve Our Services

  • Analyze usage patterns and trends
  • Develop new features and functionality
  • Conduct research and analytics
  • Test and monitor the effectiveness of our services

2.3 To Communicate With You

  • Send you updates about our products and services
  • Respond to your inquiries and requests
  • Send you marketing communications (with your consent)
  • Notify you about changes to our services or policies

2.4 For Security and Legal Compliance

  • Detect, prevent, and address fraud and security issues
  • Comply with legal obligations
  • Enforce our terms and policies
  • Protect our rights and property

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment processing
  • Data analysis
  • Email delivery
  • Hosting services
  • Customer service

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

3.4 With Your Consent

We may share your information for any other purpose with your consent.

4. Data Security

Our Commitment to Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

  • Encryption of data in transit and at rest
  • Regular security audits and assessments
  • Access controls and authentication mechanisms
  • Secure data storage and backup systems
  • Employee training on data protection

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

6.2 Correction

You have the right to request correction of any inaccurate or incomplete personal information.

6.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions.

6.4 Opt-Out

You have the right to opt-out of:

  • Marketing communications (unsubscribe links are provided in all marketing emails)
  • Sale of personal information (we do not sell personal information)
  • Certain data processing activities

6.5 Restriction

You have the right to request restriction of processing of your personal information in certain circumstances.

6.6 Objection

You have the right to object to processing of your personal information for certain purposes.

To exercise any of these rights, please contact us at: support@lakesnowtech.com

7. Children's Privacy

Our services are not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child without parental consent, we will take steps to delete that information.

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

9. Third-Party Links

Our services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We strongly advise you to review the privacy policy of every site you visit.

10. Analytics and Advertising

10.1 Analytics Services

We may use third-party analytics services to help us understand how users interact with our services. These services may collect information such as:

  • Pages visited
  • Time spent on pages
  • Links clicked
  • Browser and device information

10.2 Advertising

We may use advertising services to show you relevant advertisements. These services may use cookies and similar technologies to collect information about your browsing activities.

You can opt-out of interest-based advertising by:

  • Adjusting your browser settings
  • Using opt-out tools provided by advertising networks
  • Enabling "Do Not Track" features in your browser

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information held by businesses
  • Right to opt-out of sale of personal information
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at support@lakesnowtech.com

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision-making

Our legal basis for processing your personal information includes:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (for material changes)

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Contact Information

  • Email: support@lakesnowtech.com
  • General Inquiries: info@lakesnowtech.com

15. Consent

By using our services, you consent to our Privacy Policy and agree to its terms.

Thank you for trusting us with your information. We are committed to protecting your privacy and ensuring the security of your personal data.

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